Stated plainly, with no fine print.
There is one genuinely restrictive thing on this page — used pillows can't come back — and we would rather you read it here than discover it later.
Free in the US. Ships within 48 hours.
Orders leave our warehouse within two business days. Typical US delivery [SHIPPING: X–X days]. Express is [EXPRESS RATE], [EXPRESS: X–X days]. International: [INTERNATIONAL: rates and regions].
Two years on the electronics and foam.
Speakers, Bluetooth unit, battery and the memory-foam core. Covers are consumables and washable; if one fails at the seams in the first year we replace it.
If it doesn't become part of your routine, we make it right.
Tell us within 60 nights and we'll send a replacement cover set and a year of Drop Sessions, free. It isn't a refund and we won't dress it up as one.
Why we can't take a used pillow back.
Due to hygiene and safety regulations, pillows are considered personal-use items and cannot be returned or exchanged. All sales are final, except in the case of a manufacturing defect or damage that occurs during shipping.
If your pillow arrives defective or damaged, contact us within 72 hours of delivery with photos so we can arrange a replacement or another resolution. By completing your purchase you acknowledge and agree to this policy.
Email photos to whit@droppillow.com within 72 hours. Replaced, no questions, no return shipping to arrange.
Accessories and covers still sealed in their packaging can be returned within [RETURN WINDOW: 30 days]. The pillow itself cannot, once the box is opened.
If you are buying this as a gift, the same rules apply once it's used. Tell us at checkout and we'll include a note rather than an invoice.
Anything unclear?
If a policy on this page doesn't answer your situation, write and ask before you buy.